Resolved after 3 minutes, affecting Client Services Support, on February 2, 2026.
We are currently experiencing a network issue affecting our phone system. As a result, you may have difficulty reaching our Client Support team by phone. We are actively working to restore service. Clients needing assistance are encouraged to use the Chat service in the meantime. Our Incident Managers will continue to post updates as new information becomes available.
Affected components
Update timeline
- investigating Feb 02, 2026, 05:15 PM UTC
We are currently experiencing a network issue affecting our phone system. As a result, you may have difficulty reaching our Client Support team by phone. We are actively working to restore service. Clients needing assistance are encouraged to use the Chat service in the meantime. Our Incident Managers will continue to post updates as new information becomes available.
- resolved Feb 02, 2026, 05:19 PM UTC
This incident has been resolved.
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