AdvancedMD incident

EHR – Dashboard and Patient Charts Unavailable

Resolved after 17 minutes, affecting Electronic Health Records (EHR), on May 6, 2026.

monitoring May 06, 2026, 09:02 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 06, 2026, 08:48 PM UTC
Resolved
May 06, 2026, 09:05 PM UTC
Duration
17m
Detected by Pingoru
May 06, 2026, 08:48 PM UTC

Affected components

Electronic Health Records (EHR)

Update timeline

  1. investigating May 06, 2026, 08:48 PM UTC

    We are aware of an issue affecting the EHR dashboard and patient charts. Some users may encounter errors when loading dashboard widgets or attempting to open a patient chart. Our team is actively investigating and working to resolve this as quickly as possible. We will continue to provide updates as more information becomes available.

  2. monitoring May 06, 2026, 09:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 09:05 PM UTC

    This incident has been resolved.

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