AdvancedMD incident
AdvancedMD Webpage Degraded – Impacting Customer Support Chats and Online Case Creation
Resolved after 29 minutes, affecting Client Services Support, on August 6, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 06, 2025, 08:01 PM UTC
We are currently experiencing a degraded state on the AdvancedMD website (www.advancedmd.com), which is impacting our clients' ability to access support chats and create online cases. Please note that the login page for our application remains fully functional. Clients can reach our Client Services department directly at 888-700-9060 for assistance. We appreciate your patience and understanding as we work to resolve this issue.
- monitoring Aug 06, 2025, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 08:30 PM UTC
This incident has been resolved.
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