Resolved after 5 hours 26 minutes, affecting Practice Management (PM), on September 5, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 05, 2025, 01:37 PM UTC
We are currently investigating an issue where some users are unable to access User Management. Our technical teams are actively engaged and working to resolve the problem. Incident Managers will continue to provide updates as additional information becomes available.
- identified Sep 05, 2025, 02:44 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 05, 2025, 02:46 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 05, 2025, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 05, 2025, 05:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 05, 2025, 07:04 PM UTC
This incident has been resolved.
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