Resolved after 4 hours 57 minutes, affecting Claim Submission and EDI Transaction Reports, on September 8, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 08, 2025, 04:54 PM UTC
As of September 3rd, our connection with Availity has been experiencing a system-wide outage. This affects all claims and EDI file submissions. Currently, no claims are being successfully transmitted through Availity. We are actively monitoring the situation and will provide updates as soon as service is restored. Workaround Instructions: Clients may use their existing integrated clearinghouse (Change Healthcare or Waystar) to rebill all claims from September 3, 2025 to current, for applicable payers. Note: Rebilling to another clearinghouse may result in duplicate claims. 1) Mass Rebill Navigate to Billing > Insurance Billing > Mass Rebill Claims to rebill all Availity claims from September 3, 2025, through the current date. 2) Carrier Update Go to System Settings > Carriers > Carrier Update Tool to change the Submitter for all carriers currently set to Availity. 3) Claim Submission Submit updated claims through the Claim Center.
- investigating Sep 08, 2025, 07:56 PM UTC
Our technical team is currently working directly with Availity to resolve the issue. We will share additional updates as soon as more information becomes available.
- monitoring Sep 08, 2025, 09:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2025, 09:51 PM UTC
This incident has been resolved.
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