Adaptavist Cloud Apps incident

Scripts using Saved Script fail to execute

Resolved after 1 day 1 hour, affecting ScriptRunner for Jira Cloud, on December 3, 2025.

monitoring Dec 04, 2025, 10:53 AM UTC

We have deployed a fix to the scripts execution process to allow for more robust access to the Saved Scripts from the execution environment.

Started: Dec 03, 2025, 04:08 PM UTC
Resolved: Dec 04, 2025, 05:50 PM UTC
Duration: 1d 1h
Detected by Pingoru: Dec 03, 2025, 04:08 PM UTC

Affected components

ScriptRunner for Jira Cloud

Update timeline

investigating Dec 03, 2025, 04:08 PM UTC

ScriptRunner scripts using Saved Scripts from Script Manager are experiencing failures to download the Saved Scripts resulting in failures to run the script. It affects ScriptRunner config importing Saved Scripts as well as config pointing directly to saved scripts.
identified Dec 04, 2025, 10:49 AM UTC

We have identified an issue with the access to Saved Scripts from the execution environment
monitoring Dec 04, 2025, 10:53 AM UTC

We have deployed a fix to the scripts execution process to allow for more robust access to the Saved Scripts from the execution environment.
resolved Dec 05, 2025, 11:45 AM UTC

All script using saved scripts from Script Manager are now working as expected.

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