Adaptavist Cloud Apps incident

Scripted fields value not syncing on background refresh

Resolved after 20 hours 15 minutes, affecting ScriptRunner for Jira Cloud, on December 10, 2025.

resolved Dec 11, 2025, 07:44 AM UTC

We deployed a fix on 10 Dec at 19:32 UTC to resolve the issue and can confirm that the incident is now fully resolved. We apologise for any inconvenience caused.

Started
Dec 10, 2025, 11:29 AM UTC
Resolved
Dec 11, 2025, 07:44 AM UTC
Duration
20h 15m
Detected by Pingoru
Dec 10, 2025, 11:29 AM UTC

Affected components

ScriptRunner for Jira Cloud

Update timeline

  1. identified Dec 10, 2025, 11:29 AM UTC

    We have identified the cause of the issue with Scripted Fields not displaying. We are currently working on creating a fix for the issue and will post a further update for this issue once a fix has been deployed. We apologise for any inconvenience caused.

  2. resolved Dec 11, 2025, 07:44 AM UTC

    We deployed a fix on 10 Dec at 19:32 UTC to resolve the issue and can confirm that the incident is now fully resolved. We apologise for any inconvenience caused.

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