Adaptavist Cloud Apps incident
Some customer scripts failed to execute in US region
Resolved after 2 days 2 hours, affecting ScriptRunner for Jira Cloud and ScriptRunner for Confluence Cloud, on December 29, 2025.
We’re confident the ScriptRunner Cloud issues are now resolved, so we’re closing this incident. If you experience any further issues, please contact our team. Apologies for the inconvenience
Affected components
Update timeline
- investigating Dec 30, 2025, 09:54 AM UTC
A minority of customer scripts didn't run in the US region. This occurred between 12:30 and 16:30 on 29th December.
- identified Dec 30, 2025, 09:58 AM UTC
We have identified the issue and we are deploying a patch
- monitoring Dec 30, 2025, 12:33 PM UTC
All scripts are now running as normal. We've implemented a fix that improves our fallback behaviour in the distributed cache system.
- resolved Dec 31, 2025, 03:10 PM UTC
We’re confident the ScriptRunner Cloud issues are now resolved, so we’re closing this incident. If you experience any further issues, please contact our team. Apologies for the inconvenience
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