Ada Outage History
Ada is up right nowPingoru has recorded 64 incidents for Ada: 57 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 14 of 720 (2%) |
| May 2026 | 6 | 27 of 744 (4%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 10 | 51 of 744 (7%) |
| August 2026 | 5 | 5 of 744 (1%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 3 | 3 of 590 (0%) |
Incidents, newest first
Minor November 21, 2025 Aanlytics Data Refresh DelayDelayed Data Refresh in Reporting Dashboard 1h Data & Analytics
Started Nov 21, 2025, 09:26 AM UTC· resolved Nov 21, 2025, 10:27 AM UTC
- investigating Nov 21, 2025, 09:26 AM UTC
We are currently observing delays in data refresh across reporting dashboards. Our team is actively investigating the issue to identify the cause of the degraded performance. We will provide updates as more information becomes available.
- resolved Nov 21, 2025, 10:27 AM UTC
The incident has been resolved.
Notice November 12, 2025 Investigating latency with Ada Chat services 19h 37m Email, Social Messaging, Voice, Chat
Started Nov 12, 2025, 05:30 PM UTC· resolved Nov 13, 2025, 01:07 PM UTC
- investigating Nov 12, 2025, 05:30 PM UTC
We’re investigating reports of delays in chat loading and message delivery. Some users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.
- investigating Nov 12, 2025, 07:01 PM UTC
We are continuing to investigate the issue.
- monitoring Nov 12, 2025, 08:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 13, 2025, 01:07 PM UTC
This incident has been resolved.
Minor November 12, 2025 Conversation view Delay 15h 26m Data & Analytics, Dashboard
Started Nov 12, 2025, 02:15 PM UTC· resolved Nov 13, 2025, 05:42 AM UTC
- investigating Nov 12, 2025, 02:15 PM UTC
We are currently investigating reports of a delay in our dashboard conversation view - active/completed conversations are having a slight delay entering the dashboard view. We'll continue to provide updates every 30 minutes.
- investigating Nov 12, 2025, 02:47 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 03:20 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 03:53 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 04:25 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 04:55 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 05:27 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 06:00 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 07:01 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 07:31 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 08:01 PM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2025, 03:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 13, 2025, 05:42 AM UTC
This incident has been resolved.
Minor October 29, 2025 Ada Voice services dashboard interruption 5h 56m Dashboard, Voice
Started Oct 29, 2025, 05:49 PM UTC· resolved Oct 29, 2025, 11:46 PM UTC
- identified Oct 29, 2025, 05:49 PM UTC
Our voice services dashboard is currently experiencing an issue due to an upstream provider outage. Call recordings are not available in the dashboard. No data loss has been reported, and we expect the recordings to be available once back online.
- monitoring Oct 29, 2025, 06:18 PM UTC
We are seeing recordings become available as our provider comes back online. We will continue to monitor
- identified Oct 29, 2025, 07:14 PM UTC
Due to the same issue, some clients may observe temporarily missing data in their AR and Analytics dashboards. Our team is working on resolving and backfilling the data.
- resolved Oct 29, 2025, 11:46 PM UTC
The issue is resolved and the upstream provider services have returned to normal. Some clients may observe temporarily missing data in their AR and Analytics dashboards. Our team is working on backfilling the relevant data and it will be available as soon as possible. There are no other impacts at this time.
Critical October 24, 2025 Chat widget unavailable 1h 31m Chat
Started Oct 24, 2025, 02:14 PM UTC· resolved Oct 24, 2025, 03:46 PM UTC
- investigating Oct 24, 2025, 02:14 PM UTC
We're currently investigating reports of the chat window being unavailable to end users. The reports note that a 403 error message is seen when the chat is unavailable. We'll continue to provide updates every 30 minutes.
- investigating Oct 24, 2025, 02:42 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 24, 2025, 03:11 PM UTC
A fix has been implemented and we are currently monitoring the results
- monitoring Oct 24, 2025, 03:20 PM UTC
We're seeing that functionality has returned and we'll continue to monitor chat performance.
- resolved Oct 24, 2025, 03:46 PM UTC
This incident has been resolved.
Minor October 24, 2025 Delay in bot response 1h 30m AI Agent
Started Oct 24, 2025, 08:42 AM UTC· resolved Oct 24, 2025, 10:12 AM UTC
- investigating Oct 24, 2025, 08:42 AM UTC
We are currently observing latency in the response from the AI Agents in the EU cluster, and we are actively looking into the cause.
- resolved Oct 24, 2025, 10:12 AM UTC
The issue has been resolved
Minor October 21, 2025 Investigating issues with Analytics 50m Dashboard
Started Oct 21, 2025, 06:08 PM UTC· resolved Oct 21, 2025, 06:58 PM UTC
- investigating Oct 21, 2025, 06:08 PM UTC
Some of our customers may have difficulty loading analytics and performance dashboards. They may not be rendering properly. We do not see any data loss and the issue is affecting the UI only at this time.
- monitoring Oct 21, 2025, 06:40 PM UTC
A fix has been implemented and we are monitoring results. Data displayed in dashboards and reports may be partial or incomplete until the data backfill completes. We will provide a further update on when data is expected to be completely backfilled.
- resolved Oct 21, 2025, 06:58 PM UTC
This incident is resolved. There were issues with one of our upstream providers which has been resolved. Analytics data backfill will take up to a day to process all the data it missed during the day of downtime.
Major October 21, 2025 Voice Channel Configuration Missing Details 5h 38m Voice
Started Oct 21, 2025, 12:22 PM UTC· resolved Oct 21, 2025, 06:01 PM UTC
- investigating Oct 21, 2025, 12:22 PM UTC
Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause. In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity. We will provide further updates as more information becomes available.
- monitoring Oct 21, 2025, 12:26 PM UTC
Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause. In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity. We will provide further updates as more information becomes available.
- investigating Oct 21, 2025, 01:31 PM UTC
We have identified that certain AI Agent instances are experiencing issues with the Voice channel. Our team is currently investigating the root cause. We will provide further updates as more information becomes available.
- investigating Oct 21, 2025, 01:58 PM UTC
Our team is actively working on identifying the cause of the issue.
- identified Oct 21, 2025, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2025, 04:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 06:01 PM UTC
This incident has been resolved.
Notice October 20, 2025 Users are experiencing intermittent issues with Ada Services 15h 18m Email, Dashboard, Social Messaging, AI Agent and 5 more
Started Oct 20, 2025, 09:57 AM UTC· resolved Oct 21, 2025, 01:15 AM UTC
- identified Oct 20, 2025, 09:57 AM UTC
Our investigation is ongoing. We have determined that several core Ada services are currently affected by an issue originating with an upstream provider.
- monitoring Oct 20, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 01:33 PM UTC
Users should see improvements and full restoration of core Ada Services. Some users may find the conversations view is experiencing latency or failing to load in the Dashboard. Our team is working with our upstream provider to resolve the issue as the rest of the services return to a healthy state.
- monitoring Oct 20, 2025, 01:41 PM UTC
Other Analytics data (eg. dashboard reports) has been identified as affected by this issue. We are including these in our efforts to solve the latency in the conversations view.
- monitoring Oct 20, 2025, 02:54 PM UTC
Our upstream provider has reported some additional services that are currently experiencing performance issues. We've updated our components status to reflect this. Users may see latency or a lack of response in Handoffs that are related to Sunshine conversations and social channels (eg. Facebook Messenger).
- monitoring Oct 20, 2025, 03:42 PM UTC
We're investigating issues reported with our Voice channel. Our upstream provider is aware of an issue and we're investigating for other causes related to this issue.
- monitoring Oct 20, 2025, 04:06 PM UTC
Some users may experience a delay in receiving responses over the email channel. Our upstream provider is working to resolve the issue to this service.
- identified Oct 20, 2025, 04:18 PM UTC
We're continuing to work with our upstream providers to return functionality to our affected services.
- identified Oct 20, 2025, 07:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 08:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 09:57 PM UTC
We’re continuing to monitor and investigate ongoing degradation due to the AWS US-East-1 outage. Some systems are recovering, though message processing remains intermittent as upstream broker connectivity stabilizes.
- identified Oct 20, 2025, 10:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 11:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 11:44 PM UTC
We are continuing to work on a fix for this issue. While AWS reports recovery, we are still observing residual effects across some systems and are monitoring closely. Analytics processing remains delayed. Voice conversations continue to be unavailable due to an ongoing third-party issue. SMS conversations are possibly affected. All other product functionality is currently operating normally.
- monitoring Oct 21, 2025, 12:45 AM UTC
Analytics processing remains delayed, but is expected to be in a healthy state once processing completes. All other product functionality is currently operating normally.
- monitoring Oct 21, 2025, 01:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 01:15 AM UTC
This incident has been resolved.
Minor October 19, 2025 Partial Outages and increased latency Issues with Ada Chat have been identified 6h 38m AI Agent, Chat
Started Oct 19, 2025, 01:56 AM UTC· resolved Oct 19, 2025, 08:35 AM UTC
- identified Oct 19, 2025, 01:56 AM UTC
We are experiencing degraded performance in chat services due to an upstream provider issue. Our team is monitoring and working with the vendor for resolution. Apologies for this inconvenience. We will continue to keep you up to date.
- resolved Oct 19, 2025, 08:35 AM UTC
This incident has been resolved.