Resolved after 15 hours 26 minutes, affecting Data & Analytics and Dashboard, on November 12, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Nov 12, 2025, 02:15 PM UTC
We are currently investigating reports of a delay in our dashboard conversation view - active/completed conversations are having a slight delay entering the dashboard view. We'll continue to provide updates every 30 minutes.
- investigating Nov 12, 2025, 02:47 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 03:20 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 03:53 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 04:25 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 04:55 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 05:27 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 06:00 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 06:30 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 07:01 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 07:31 PM UTC
We are continuing to investigate this issue.
- investigating Nov 12, 2025, 08:01 PM UTC
We are continuing to investigate this issue.
- identified Nov 13, 2025, 03:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 13, 2025, 05:42 AM UTC
This incident has been resolved.
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