Resolved after 46 minutes, affecting Voice and Chat and 1 more, on October 21, 2026.
Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.
Affected components
Update timeline
- investigating Oct 21, 2026, 10:08 PM UTC
Some end users of Ada web chat in our US region may not see the greeting or responses from the AI Agent. Messages may appear delayed or not appear at all. Our engineering team is investigating the issue.
- identified Oct 21, 2026, 10:32 PM UTC
Our engineering team is continuing to work on restoring service. Some end users may still not see greetings or responses from the AI Agent, or may see them delayed.
- monitoring Oct 21, 2026, 10:43 PM UTC
Our engineering team has made a change to the affected internal service, and greetings and responses are being delivered again. We are monitoring to confirm full recovery.
- resolved Oct 21, 2026, 10:54 PM UTC
This incident has been resolved.
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