Ada incident

Investigating latency with Ada Chat services

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Resolved after 19 hours 37 minutes, affecting Email and Social Messaging and 1 more, on November 12, 2025.

monitoring Nov 12, 2025, 08:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 12, 2025, 05:30 PM UTC
Resolved
Nov 13, 2025, 01:07 PM UTC
Duration
19h 37m
Detected by Pingoru
Nov 12, 2025, 05:30 PM UTC

Affected components

EmailSocial MessagingVoiceChat

Update timeline

  1. investigating Nov 12, 2025, 05:30 PM UTC

    We’re investigating reports of delays in chat loading and message delivery. Some users may see slower-than-normal response times. Our engineers are working on it. Next update in 30 minutes.

  2. investigating Nov 12, 2025, 07:01 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Nov 12, 2025, 08:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 13, 2025, 01:07 PM UTC

    This incident has been resolved.

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