Resolved after 5 hours 38 minutes, affecting Voice, on October 21, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 21, 2025, 12:22 PM UTC
Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause. In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity. We will provide further updates as more information becomes available.
- monitoring Oct 21, 2025, 12:26 PM UTC
Following the AWS outage on October 20th, we have identified that certain AI Agent instances are missing voice channel configurations. Our team is currently investigating the root cause. In the meantime, we recommend reviewing the voice channel settings in your AI Agent instances to ensure proper connectivity. We will provide further updates as more information becomes available.
- investigating Oct 21, 2025, 01:31 PM UTC
We have identified that certain AI Agent instances are experiencing issues with the Voice channel. Our team is currently investigating the root cause. We will provide further updates as more information becomes available.
- investigating Oct 21, 2025, 01:58 PM UTC
Our team is actively working on identifying the cause of the issue.
- identified Oct 21, 2025, 03:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 21, 2025, 04:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 21, 2025, 06:01 PM UTC
This incident has been resolved.
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