Zuplo incident
Intermittent issues deploying for managed-dedicated customers
Resolved after 3 hours 16 minutes, affecting Build & Deployment Services, on May 11, 2026.
We have identified the issue and rolled out a fix. This was due to underlying networking changes that one of our cloud providers made that affected how URLs were parsed more strictly.
Affected components
Update timeline
- investigating May 11, 2026, 06:50 PM UTC
As of 10 am PT we noticed some intermittent issues affecting our managed-dedicated customers (deployments to GCP, AWS, Azure, Linode, etc) when they are deploying. Managed-edge customers are not affected by this. Any existing environments that had been deployed before will still be routing traffic so there is no downtime. The issue here is that there are intermittent failures with deploying new environments. We are investigating this and will post updates.
- investigating May 11, 2026, 09:08 PM UTC
We have identified the issue and rolled out a fix. This was due to underlying networking changes that one of our cloud providers made that affected how URLs were parsed more strictly.
- resolved May 11, 2026, 10:07 PM UTC
The fix has been rolled and the issue is resolved.
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