Mailbox Service Disruption

Update timeline

1. investigating Oct 27, 2026, 08:06 PM UTC

   We're aware that customers are currently experiencing issues with Zeronet mail services. Our team is actively investigating and will provide an update as soon as possible. What's affected: Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted We apologise for the inconvenience and thank you for your patience.

2. investigating Oct 27, 2026, 09:05 PM UTC

   Our team is continuing to investigate the issues affecting Zeronet mail services. We’re working with our email platform provider to restore full service as quickly as possible. Current status: Webmail client login: customers are still unable to access the webmail portal. Receiving email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Sending email: customers may be unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. Messages sent during this period are not being held for later delivery.

3. identified Oct 27, 2026, 09:40 PM UTC

   We’ve identified the cause of the issues affecting Zeronet mail services and are working to restore full service as quickly as possible. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We apologise for the disruption and will provide a further update by 12:30pm NZDT.

4. identified Oct 27, 2026, 11:23 PM UTC

   Our team is continuing to work on restoring Zeronet mail services. We expect full service to be restored by the end of the day. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the disruption and thank you for your patience. We’ll provide a further update by 3:00pm NZDT, or sooner if service is restored.

5. identified Oct 28, 2026, 02:21 AM UTC

   Our team is continuing to investigate the issues affecting Zeronet mail services and is working closely with our email platform provider to restore full service. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We apologise for the ongoing disruption and thank you for your patience. We’ll provide a further update by 5:00pm NZDT.

6. identified Oct 28, 2026, 04:33 AM UTC

   Our team is continuing to investigate the issues affecting Zeronet mail services and is working closely with our email platform provider to restore full service. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We apologise for the ongoing disruption and thank you for your patience. We’ll provide a further update by 7:00pm NZDT.

7. identified Oct 28, 2026, 05:46 AM UTC

   Our team has made some progress on the issues affecting Zeronet mail services and is continuing to work closely with our email platform provider to restore full service. What’s affected: Authentication: you may still be unable to log in to webmail or connect your email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: you’re currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the ongoing disruption and appreciate your patience. We’ll post our next update by 8:00 PM NZDT.

8. identified Oct 28, 2026, 07:03 AM UTC

   Our team has made some progress on the issues affecting Zeronet mail services, but more work is needed before everything is fully operational again. What’s affected: Authentication: you may still be unable to log in to webmail or connect your email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: you’re currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the ongoing disruption and appreciate your patience. We’ll post our next update at 8:00 AM NZDT.

9. identified Oct 28, 2026, 07:02 PM UTC

   The Zeronet mail outage is still continuing this morning. Our team is working with our email platform provider to get things back to normal, and we’ve made some progress, but more work is needed before everything is fully operational again. What’s affected: Authentication: you may still be unable to log in to webmail or connect your email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: you’re currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the ongoing disruption and appreciate your patience. We’ll post our next update by 10:00 AM NZDT.

10. identified Oct 28, 2026, 08:20 PM UTC

    We’re continuing to work on restoring Zeronet mail services and have made progress. Some customers have been temporarily blocked from connecting after repeated unsuccessful login attempts. This is an automatic security measure, and we’re working with our email provider to restore access. Current status: Mail server connections: restored. Login (webmail and email apps): access is being progressively restored. Some customers may still be unable to log in. Incoming email: email sent to Zeronet addresses is still being returned to the sender as undeliverable. Restoring this is our top priority. Outgoing email: being restored alongside login access. If your email app keeps showing password errors, please close or pause it until our next update. Repeated failed attempts can cause your connection to be temporarily blocked. If you’re expecting important email, please ask the sender to resend it once service is restored. We’ll provide a further update by 10AM

11. identified Oct 28, 2026, 09:07 PM UTC

    We’ve made good progress restoring Zeronet mail services. Current status: Incoming email: Restored for most customers. Email sent to your address is being delivered to your mailbox again. A small number of addresses are still being worked on. Email apps (Outlook, Mail, phone apps): Login restored for many customers. Access is still being restored for some mailboxes. Outgoing email: Working for customers who can log in to their email app. Webmail: ⏳ Still being restored. Please use your email app in the meantime. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you still can’t log in: please close or pause your email app and wait for our next update. Repeated failed login attempts can cause your connection to be temporarily blocked. We’ll provide a further update by 11AM

12. monitoring Oct 28, 2026, 10:08 PM UTC

    Zeronet mail services have been restored for most customers. Current status: Webmail: ✅ Available at https://webmail.compassnet.co.nz. Please use this address to sign in to webmail. The old webmail address will redirect there shortly. Email apps (Outlook, Mail, phone apps): ✅ Restored. Incoming email: ✅ Restored for around 90% of mailboxes. Outgoing email: ✅ Working. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS) We’ll provide a further update by 12PM

13. monitoring Oct 28, 2026, 11:15 PM UTC

    Zeronet mail services have been restored for most customers. We're still actively working on restoring access for the remaining customers. Current status: Webmail: ✅ Available at https://webmail.compassnet.co.nz. Please use this address to sign in to webmail. The old webmail address will redirect there shortly. Email apps (Outlook, Mail, phone apps): ✅ Restored. Incoming email: ✅ Restored for around 90% of mailboxes. Outgoing email: ✅ Working. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS) We’ll provide a further update by 1:00 PM

14. monitoring Oct 29, 2026, 12:26 AM UTC

    Zeronet mail services have been restored. We’re keeping a close eye on things to make sure everything stays stable. If you’re still having trouble, please get in touch with our support team Current status: Webmail: ✅ Available at https://webmail.compassnet.co.nz. Please use this address to sign in to webmail. The old webmail address will redirect there shortly. Email apps (Outlook, Mail, phone apps): ✅ Restored. Incoming email: ✅ Working. Outgoing email: ✅ Working. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS) We’ll provide a further update by 2:00 PM

15. resolved Oct 29, 2026, 01:05 AM UTC

    Zeronet mail services have been restored. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS)