Broadband & Mobile Service Disruption Notification

Update timeline

1. investigating Aug 10, 2026, 09:53 PM UTC

   Service Disruption Notification: We regret to inform you that we are currently experiencing a disruption in our broadband and mobile service. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding. Temporary Contact Update: Due to the outage, reaching our team via chat, email, or social media might be challenging. Please hold off on contacting us for a bit until we can fully address the issue. Thank you for your understanding. Staying Posted: We apologise for the inconvenience and will post and update again in 30 minutes time until the issue is resolved.

2. investigating Aug 10, 2026, 10:23 PM UTC

   Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. Our technicians are diligently investigating the issue to identify the root cause and implement a resolution. We apologise for the inconvenience and assure you that we are working tirelessly to restore service to normal levels. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 30 minutes, or sooner if we manage to get things sorted.

3. investigating Aug 10, 2026, 10:27 PM UTC

   We are continuing to investigate this issue.

4. identified Aug 10, 2026, 11:41 PM UTC

   Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. Our technicians have identified the issue, and the affected services are currently under repair. We will continue to actively monitor the outage and provide further updates as they come. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 60 minutes, or sooner if we manage to get things sorted.

5. monitoring Aug 11, 2026, 12:41 AM UTC

   Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. A fix has been implemented, and we are currently monitoring the results. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 2 hours, or sooner if we manage to get things sorted.

6. monitoring Aug 11, 2026, 02:51 AM UTC

   Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. A fix has been implemented, and we are currently monitoring the results. If your broadband service is still down, please manually reboot the power for your router to restore the connection. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll provide a further update in 2 hours.

7. resolved Aug 11, 2026, 04:15 AM UTC

   We’re pleased to inform you that our broadband and mobile services are now up and running again. If you’re experiencing broadband issues, we recommend restarting your Wi-Fi router. If you're experiencing mobile issues, we recommend refreshing your mobile network by powering your mobile off and on. Thanks again for your understanding.