Is Zeronet NZ down?

We're aware that customers are currently experiencing issues with Zeronet mail services. Our team is actively investigating and will provide an update as soon as possible. What's affected: Webmail client login – customers are unable to access the webmail portal Mail server – sending and receiving emails may be impacted We apologise for the inconvenience and thank you for your patience.

Our team is continuing to investigate the issues affecting Zeronet mail services. We’re working with our email platform provider to restore full service as quickly as possible. Current status: Webmail client login: customers are still unable to access the webmail portal. Receiving email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Sending email: customers may be unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. Messages sent during this period are not being held for later delivery.

We’ve identified the cause of the issues affecting Zeronet mail services and are working to restore full service as quickly as possible. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We apologise for the disruption and will provide a further update by 12:30pm NZDT.

Our team is continuing to work on restoring Zeronet mail services. We expect full service to be restored by the end of the day. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses is currently being returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the disruption and thank you for your patience. We’ll provide a further update by 3:00pm NZDT, or sooner if service is restored.

Our team is continuing to investigate the issues affecting Zeronet mail services and is working closely with our email platform provider to restore full service. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We apologise for the ongoing disruption and thank you for your patience. We’ll provide a further update by 5:00pm NZDT.

Our team is continuing to investigate the issues affecting Zeronet mail services and is working closely with our email platform provider to restore full service. What’s affected: Authentication: customers are unable to log in to webmail or connect their email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: customers are currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We apologise for the ongoing disruption and thank you for your patience. We’ll provide a further update by 7:00pm NZDT.

Our team has made some progress on the issues affecting Zeronet mail services and is continuing to work closely with our email platform provider to restore full service. What’s affected: Authentication: you may still be unable to log in to webmail or connect your email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: you’re currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the ongoing disruption and appreciate your patience. We’ll post our next update by 8:00 PM NZDT.

Our team has made some progress on the issues affecting Zeronet mail services, but more work is needed before everything is fully operational again. What’s affected: Authentication: you may still be unable to log in to webmail or connect your email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: you’re currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the ongoing disruption and appreciate your patience. We’ll post our next update at 8:00 AM NZDT.

The Zeronet mail outage is still continuing this morning. Our team is working with our email platform provider to get things back to normal, and we’ve made some progress, but more work is needed before everything is fully operational again. What’s affected: Authentication: you may still be unable to log in to webmail or connect your email apps. Incoming email: email sent to Zeronet addresses may be delayed or returned to the sender as undeliverable. Outgoing email: you’re currently unable to send email. If you’re expecting important email, please ask the sender to resend it once service is restored. We’re sorry for the ongoing disruption and appreciate your patience. We’ll post our next update by 10:00 AM NZDT.

We’re continuing to work on restoring Zeronet mail services and have made progress. Some customers have been temporarily blocked from connecting after repeated unsuccessful login attempts. This is an automatic security measure, and we’re working with our email provider to restore access. Current status: Mail server connections: restored. Login (webmail and email apps): access is being progressively restored. Some customers may still be unable to log in. Incoming email: email sent to Zeronet addresses is still being returned to the sender as undeliverable. Restoring this is our top priority. Outgoing email: being restored alongside login access. If your email app keeps showing password errors, please close or pause it until our next update. Repeated failed attempts can cause your connection to be temporarily blocked. If you’re expecting important email, please ask the sender to resend it once service is restored. We’ll provide a further update by 10AM

We’ve made good progress restoring Zeronet mail services. Current status: Incoming email: Restored for most customers. Email sent to your address is being delivered to your mailbox again. A small number of addresses are still being worked on. Email apps (Outlook, Mail, phone apps): Login restored for many customers. Access is still being restored for some mailboxes. Outgoing email: Working for customers who can log in to their email app. Webmail: ⏳ Still being restored. Please use your email app in the meantime. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you still can’t log in: please close or pause your email app and wait for our next update. Repeated failed login attempts can cause your connection to be temporarily blocked. We’ll provide a further update by 11AM

Zeronet mail services have been restored for most customers. Current status: Webmail: ✅ Available at https://webmail.compassnet.co.nz. Please use this address to sign in to webmail. The old webmail address will redirect there shortly. Email apps (Outlook, Mail, phone apps): ✅ Restored. Incoming email: ✅ Restored for around 90% of mailboxes. Outgoing email: ✅ Working. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS) We’ll provide a further update by 12PM

Zeronet mail services have been restored for most customers. We're still actively working on restoring access for the remaining customers. Current status: Webmail: ✅ Available at https://webmail.compassnet.co.nz. Please use this address to sign in to webmail. The old webmail address will redirect there shortly. Email apps (Outlook, Mail, phone apps): ✅ Restored. Incoming email: ✅ Restored for around 90% of mailboxes. Outgoing email: ✅ Working. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS) We’ll provide a further update by 1:00 PM

Zeronet mail services have been restored. We’re keeping a close eye on things to make sure everything stays stable. If you’re still having trouble, please get in touch with our support team Current status: Webmail: ✅ Available at https://webmail.compassnet.co.nz. Please use this address to sign in to webmail. The old webmail address will redirect there shortly. Email apps (Outlook, Mail, phone apps): ✅ Restored. Incoming email: ✅ Working. Outgoing email: ✅ Working. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS) We’ll provide a further update by 2:00 PM

Zeronet mail services have been restored. Email sent to you during the outage: some messages may have been returned to the sender as undeliverable. If you were expecting important email, please ask the sender to resend it. If you can’t log in: please don’t keep retrying. Repeated failed attempts can temporarily block your connection. Contact our support team instead. Email app settings: Mail server: mail.compassnet.co.nz Incoming: IMAP port 993 (SSL) or POP3 port 995 (SSL) Outgoing: SMTP port 465 (SSL) or 587 (STARTTLS)

Service Disruption Notification: We regret to inform you that we are currently experiencing a disruption in our broadband and mobile service. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience and understanding. Temporary Contact Update: Due to the outage, reaching our team via chat, email, or social media might be challenging. Please hold off on contacting us for a bit until we can fully address the issue. Thank you for your understanding. Staying Posted: We apologise for the inconvenience and will post and update again in 30 minutes time until the issue is resolved.

Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. Our technicians are diligently investigating the issue to identify the root cause and implement a resolution. We apologise for the inconvenience and assure you that we are working tirelessly to restore service to normal levels. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 30 minutes, or sooner if we manage to get things sorted.

We are continuing to investigate this issue.

Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. Our technicians have identified the issue, and the affected services are currently under repair. We will continue to actively monitor the outage and provide further updates as they come. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 60 minutes, or sooner if we manage to get things sorted.

Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. A fix has been implemented, and we are currently monitoring the results. Service Interruption Notice: As we navigate through this current outage, connecting with our team via chat, email, or social media might present some obstacles. We suggest holding off on reaching out to us for now. Your patience and understanding during this time are valued. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll continue to update you every 2 hours, or sooner if we manage to get things sorted.

Update on Service Interruption: We would like to provide an update regarding the ongoing service interruption affecting our broadband and mobile network across Auckland. A fix has been implemented, and we are currently monitoring the results. If your broadband service is still down, please manually reboot the power for your router to restore the connection. Next Update We're truly grateful for your patience and really sorry for the inconvenience this situation is causing. Rest assured, we'll provide a further update in 2 hours.

We’re pleased to inform you that our broadband and mobile services are now up and running again. If you’re experiencing broadband issues, we recommend restarting your Wi-Fi router. If you're experiencing mobile issues, we recommend refreshing your mobile network by powering your mobile off and on. Thanks again for your understanding.