Resolved after 6 hours 43 minutes, affecting Broadband, on October 21, 2026.
It looks like everyone is back online now. Please get in touch with us if you're still having and problems. Again, we're really sorry for any inconvenience caused by this.
Affected components
Update timeline
- identified Oct 21, 2026, 09:05 AM UTC
We're aware of a local issue in Bideford which has caused a number of broadbands to go down. The carrier is aiming to have this fixed by 11.43 this morning. We're really sorry for any inconvenience caused by this. We'll post updates here when we know more.
- identified Oct 21, 2026, 12:08 PM UTC
This is still ongoing and the carrier is now hoping to have this resolved by 2pm today. Again, we're really sorry to anyone affected by this.
- identified Oct 21, 2026, 01:14 PM UTC
The carrier has now told us that they're planning to fix this by 8pm this evening. We'll continue to keep an eye on things before that. We're sorry for the inconvenience this has caused today.
- monitoring Oct 21, 2026, 01:37 PM UTC
We've been seeing connections coming back online and we're reaching out to affected to confirm. We'll post more updates here soon.
- resolved Oct 21, 2026, 03:48 PM UTC
It looks like everyone is back online now. Please get in touch with us if you're still having and problems. Again, we're really sorry for any inconvenience caused by this.
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