Resolved after 7 hours 17 minutes, affecting Self-service portal and Self-service portal and 1 more, on November 26, 2024.
Our engineering team has resolved the accessibility issues with the support portal, and customers can now access it without any problems. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 26, 2024, 05:20 AM UTC
Our engineering team is currently investigating an issue where some customers may be experiencing difficulties accessing the support portal. This issue impacts only a specific set of customers who are using Support Portal V2 without the No-Code Portal feature enabled. We are working to resolve this as quickly as possible and will provide updates as more information becomes available. Thank you for your patience.
- identified Nov 26, 2024, 06:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- monitoring Nov 26, 2024, 09:30 AM UTC
Our engineering team has recognized the problem and is in the process of implementing a fix. We will provide you with additional updates as they become available.
- resolved Nov 26, 2024, 12:37 PM UTC
Our engineering team has resolved the accessibility issues with the support portal, and customers can now access it without any problems. Thank you for your patience.
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