Resolved after 3 hours 19 minutes, affecting Freddy AI Agent, on October 16, 2026.
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
Affected components
Update timeline
- investigating Oct 16, 2026, 01:38 PM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- resolved Oct 16, 2026, 04:57 PM UTC
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
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