Zenscrape Outage History
Zenscrape is up right nowPingoru has recorded 267 incidents for Zenscrape: 55 in the last 12 months and 17 in the last 90 days.
Incidents, newest first
Minor October 19, 2026 Issue with Email in FreshService 1h 5m Outgoing email
Started Oct 19, 2026, 01:45 PM UTC· resolved Oct 19, 2026, 02:50 PM UTC
- investigating Oct 19, 2026, 01:45 PM UTC
Some customers may experience delays in outgoing email delivery. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- resolved Oct 19, 2026, 02:50 PM UTC
Our engineering team has resolved the issue, and outgoing email processing is now operating normally. Emails received during the incident have been processed. We continue to monitor the system closely to ensure ongoing stability.
Minor October 16, 2026 Degraded Performance in Freshservice 3h 19m Freddy AI Agent
Started Oct 16, 2026, 01:38 PM UTC· resolved Oct 16, 2026, 04:57 PM UTC
- investigating Oct 16, 2026, 01:38 PM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- resolved Oct 16, 2026, 04:57 PM UTC
We have successfully resolved the performance degradation issue, and all systems are back to normal. We apologize for the disruption and thank you for your patience while we worked to fix this.
Minor October 15, 2026 Issue with Email in Freshservice 2h 51m Incoming email
Started Oct 15, 2026, 09:46 AM UTC· resolved Oct 15, 2026, 12:37 PM UTC
- investigating Oct 15, 2026, 09:46 AM UTC
Some customers are experiencing issues where incoming emails are not being converted into tickets, Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible.
- identified Oct 15, 2026, 11:15 AM UTC
Our team is actively working on a fix, and we will provide another update shortly.
- resolved Oct 15, 2026, 12:37 PM UTC
Our engineering team has restored the issue, Incoming email processing is now operating normally. Emails received during the incident have been processed. We apologize for the inconvenience.
Minor October 9, 2026 Issue with Global search 6h 3m Search
Started Oct 09, 2026, 01:20 AM UTC· resolved Oct 09, 2026, 07:23 AM UTC
- investigating Oct 09, 2026, 01:20 AM UTC
We are investigating an issue where ticket related global search is returning no results. We are working to restore it.
- resolved Oct 09, 2026, 07:23 AM UTC
The issue has been resolved and the affected services have been restored. All functionality is now operating as expected.
Major October 7, 2026 Issue with incoming and outgoing calls 42m Freshcaller
Started Oct 07, 2026, 11:33 AM UTC· resolved Oct 07, 2026, 12:15 PM UTC
- investigating Oct 07, 2026, 11:33 AM UTC
We are experience issue with incoming and outgoing calls through Freshcaller application. Our engineering team is actively working to resolve the issue and will share updates as progress is made.
- resolved Oct 07, 2026, 12:15 PM UTC
The issue affecting incoming and outgoing calls has been resolved. Our team will continue to monitor the service to ensure ongoing stability.
Minor October 1, 2026 Performance Degradation in List view 21h 37m Tickets, Tickets, Tickets, Tickets and 1 more
Started Oct 01, 2026, 08:23 PM UTC· resolved Oct 02, 2026, 06:00 PM UTC
- investigating Oct 01, 2026, 08:23 PM UTC
Customers would be experiencing slowness across list views and updates would not be reflected immediately. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
- investigating Oct 02, 2026, 12:30 AM UTC
Our engineering teams are actively engaged and working to mitigate the ongoing issue. We will provide further updates as more information becomes available.
- investigating Oct 02, 2026, 06:35 AM UTC
Our engineering team continues to work with high priority to resolve the issue. We will keep you posted with further updates.
- investigating Oct 02, 2026, 02:00 PM UTC
Our engineering team has identified the issue and is actively working to restore normal service. We appreciate your patience and will share the next update as soon as possible.
- resolved Oct 02, 2026, 06:00 PM UTC
Our engineering team has implemented the required fix, and the issue affecting performance in List View has been resolved.
Minor September 28, 2026 Workflow Automator Web Requests Returning 400 Errors 10h 49m Workflow, Workflow
Started Sep 28, 2026, 07:39 AM UTC· resolved Sep 28, 2026, 06:28 PM UTC
- investigating Sep 28, 2026, 07:39 AM UTC
We are currently investigating an issue where Web Request nodes in Workflow Automators that use external URLs are returning HTTP 400 (Bad Request) responses. This is impacting workflows that rely on these external API/web requests and may result in workflow execution failures.
- identified Sep 28, 2026, 03:30 PM UTC
Our team has identified the issue and is actively working on a resolution. We are currently implementing the necessary fixes to restore normal service. We will provide another update once the fix has been implemented.
- identified Sep 28, 2026, 04:02 PM UTC
The issue was resolved for the US regions at 9:32 PM IST, and Our team is continuing to work on the EUC region and will provide further updates as we make progress.
- resolved Sep 28, 2026, 06:28 PM UTC
The issue has been resolved and the affected services have been restored. All functionality is now operating as expected.
Minor September 24, 2026 Issue in creating service requests using catalog items. 5h 30m Ticket - Service Request, Ticket - Service Request, Ticket - Service Request, Ticket - Service Request
Started Sep 24, 2026, 11:53 AM UTC· resolved Sep 24, 2026, 05:23 PM UTC
- investigating Sep 24, 2026, 11:53 AM UTC
A subset of customers is currently experiencing issues when attempting to submit service requests using catalog items. The issue occurs only when there are Conditions configured for the 'Request For' field for the Service Catalog Items. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
- identified Sep 24, 2026, 01:30 PM UTC
Our engineering team has identified the issue and is actively working to restore normal service. We appreciate your patience and will share the next update as soon as possible.
- identified Sep 24, 2026, 03:00 PM UTC
We are working toward a resolution and will continue to share updates as needed.
- resolved Sep 24, 2026, 05:23 PM UTC
The issue affecting a subset of customers submitting service requests with catalog items has been resolved. We are continuing to have this closely monitored
Minor September 10, 2026 Issue with Resolution Note tab 6h 13m Tickets, Tickets, Tickets
Started Sep 10, 2026, 09:15 AM UTC· resolved Sep 10, 2026, 03:28 PM UTC
- investigating Sep 10, 2026, 09:15 AM UTC
We are currently investigating an issue affecting a subset of customers where the Resolution Note tab remains stuck in a loading state on the Ticket Edit page. As a result, customers may be unable to edit ticket properties or resolve tickets, and Business Rules may not execute as expected.
- investigating Sep 10, 2026, 12:30 PM UTC
Our engineering teams are actively engaged and working to mitigate the ongoing issue. We will provide further updates as more information becomes available.
- investigating Sep 10, 2026, 02:25 PM UTC
We have identified the issue and are working toward a resolution. We will continue to share updates as needed.
- resolved Sep 10, 2026, 03:28 PM UTC
The issue has been resolved. We will continue to monitor it to ensure stability.
Minor September 9, 2026 Data Exports Missing in Analytics 17h 30m Analytics, Analytics, Analytics, Analytics and 1 more
Started Sep 09, 2026, 07:00 PM UTC· resolved Sep 10, 2026, 12:30 PM UTC
- investigating Sep 09, 2026, 07:00 PM UTC
We are currently experiencing an issue where Report Permissions are missing from the IT Supervisor and Change Manager roles. Customers with agents assigned to these roles will see a direct impact in Analytics, rendering them unable to access widgets, view data exports, or manage schedules.
- investigating Sep 10, 2026, 12:30 AM UTC
Our engineering teams are actively engaged and working to mitigate the ongoing issue. We will provide further updates as more information becomes available.
- investigating Sep 10, 2026, 06:30 AM UTC
We have identified the issue and are working toward a resolution. We will continue to share updates as needed.
- resolved Sep 10, 2026, 12:30 PM UTC
The issue has been fixed is now & services are back to normal. We are continuing to have this closely monitored
Minor September 4, 2026 Email Delivery issues to Microsoft recipients 7h 2m Outgoing email, Outgoing email, Outgoing email, Outgoing email and 1 more
Started Sep 04, 2026, 07:45 AM UTC· resolved Sep 04, 2026, 02:47 PM UTC
- investigating Sep 04, 2026, 07:45 AM UTC
We are aware that some customers may experience delays or failures when sending emails to microsoft recipients, caused by a delivery issue on Microsoft's end (Exchange Online Protection throttling/server busy errors). This is not caused by an issue on our platform. We are actively monitoring the situation and will provide updates as more information becomes available. Affected emails are typically queued and retried automatically; no action is required from customers at this time.
- investigating Sep 04, 2026, 11:00 AM UTC
We continue to investigate the email delivery delays affecting some customers sending via Outlook. We have engaged our messaging service provider (MSP) and are working with them to resolve the underlying issue on Microsoft's end. We will post another update as soon as we have more information.
- resolved Sep 04, 2026, 02:47 PM UTC
The email delivery issue affecting some customers sending via Outlook has been resolved. The underlying issue on Microsoft's end has been cleared, and previously failed emails have been retried. If you notice any emails still missing, they will be auto-retried and delivered shortly with a slight delay. We apologize for any inconvenience caused.
Minor September 2, 2026 Performance Degradation in Freshservice 2h 6m Tickets
Started Sep 02, 2026, 05:39 AM UTC· resolved Sep 02, 2026, 07:45 AM UTC
- investigating Sep 02, 2026, 05:39 AM UTC
We are currently investigating an issue affecting a subset of customers when accessing ticket-related pages. Our team is actively looking into the issue and working toward a resolution. We will provide another update soon.
- resolved Sep 02, 2026, 07:45 AM UTC
We have successfully resolved the issue affecting ticket-related pages, and all systems are back to normal.
Minor August 31, 2026 Issue with IMAP for Microsoft Mail Servers 11h 6m Incoming email, Incoming email, Incoming email, Incoming email and 1 more
Started Aug 31, 2026, 04:15 PM UTC· resolved Sep 01, 2026, 03:21 AM UTC
- investigating Aug 31, 2026, 04:15 PM UTC
We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.
- monitoring Aug 31, 2026, 07:30 PM UTC
We are currently working with our third-party service provider to address this issue. We will share further updates as more information becomes available.
- monitoring Aug 31, 2026, 10:00 PM UTC
We are continuing to work with our third-party service provider and are seeing progress toward mitigation. We remain focused on restoring full functionality and will share further updates as more information becomes available.
- resolved Sep 01, 2026, 03:21 AM UTC
The third-party service provider has resolved the issue. Mailbox authentication and email syncing are now fully operational.
Major August 31, 2026 Issue with Freshservice 34m Search
Started Aug 31, 2026, 12:54 PM UTC· resolved Aug 31, 2026, 01:28 PM UTC
- investigating Aug 31, 2026, 12:54 PM UTC
We are currently investigating an issue impacting product search functionality in Freshservice. Users may experience difficulties or delays while searching for products. Our team is actively investigating the issue and working to restore normal search functionality as soon as possible. We will provide further updates as more information becomes available.
- resolved Aug 31, 2026, 01:28 PM UTC
The issue affecting product search functionality in Freshservice has been successfully resolved. Product search is now functioning normally, and users should be able to search for products as expected.
Major August 13, 2026 Issue With Freshservice 6m Dashboard, Tickets, Changes, Problems and 32 more
Started Aug 13, 2026, 12:28 PM UTC· resolved Aug 13, 2026, 12:34 PM UTC
- investigating Aug 13, 2026, 12:28 PM UTC
The issue affecting the end user portal availability has been successfully resolved. Access to the portal has been fully restored.We are continuing to monitor the system closely to ensure ongoing stability.
- resolved Aug 13, 2026, 12:34 PM UTC
Major July 15, 2026 Issue with Third-Party Service Provider 1h 25m On-Call Management
Started Jul 15, 2026, 09:55 PM UTC· resolved Jul 15, 2026, 11:20 PM UTC
- investigating Jul 15, 2026, 09:55 PM UTC
A third-party cloud infrastructure issue in the eu-central-1 region caused a partial disruption affecting the OCS module. Mitigation measures were implemented, the module recovered successfully, and continuous monitoring confirmed stable operations.
- resolved Jul 15, 2026, 11:20 PM UTC
Major June 30, 2026 Issue with accessing freshservice portal in EUN region 2h 12m Login
Started Jun 30, 2026, 10:00 AM UTC· resolved Jun 30, 2026, 12:12 PM UTC
- investigating Jun 30, 2026, 10:00 AM UTC
Customers are facing issues in accessing freshservice portal in EUN region. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- investigating Jun 30, 2026, 11:30 AM UTC
Our engineering team is working on it with high priority and we will keep you posted with further updates.
- resolved Jun 30, 2026, 12:12 PM UTC
The login issue affecting the Freshservice EUN region has now been resolved. Customers who are still experiencing login problems are advised to open a new browser tab and try logging in to the portal again. We appreciate your patience while we worked to resolve this issue.
Minor June 22, 2026 Performance degradation in Freshservice 50m Dashboard, Analytics, Tickets, Changes and 33 more
Started Jun 22, 2026, 01:35 PM UTC· resolved Jun 22, 2026, 02:25 PM UTC
- investigating Jun 22, 2026, 01:35 PM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- investigating Jun 22, 2026, 02:05 PM UTC
We are investigating this issue with our third-party service provider. We will post an update here as soon as we have more information.
- resolved Jun 22, 2026, 02:25 PM UTC
The issue has been resolved following recovery from our third-party provider. All services are now operating normally, and our team will continue to monitor the situation.
Minor June 10, 2026 Performance Degradation in US Region 6h Tickets, Changes, Problems, Releases and 2 more
Started Jun 10, 2026, 12:00 PM UTC· resolved Jun 10, 2026, 06:00 PM UTC
- investigating Jun 10, 2026, 12:00 PM UTC
We are currently experiencing intermittent issues affecting Tickets (including requested items and time tracking), as well as Problem, Change, Release, and ITAM modules, with creation, update, and deletion actions. Our engineering team is actively investigating and working to resolve the issue with high priority.
- investigating Jun 10, 2026, 01:30 PM UTC
Our team is actively working to restore normal service. We are closely monitoring the situation and will share further updates as they become available.
- investigating Jun 10, 2026, 03:30 PM UTC
Our team continues to work on implementing and validating the fix for the identified issue. We are closely monitoring the situation and will provide further updates as progress is made.
- resolved Jun 10, 2026, 06:00 PM UTC
The issue has been resolved, and services are operating normally. Our team will continue to monitor the system to ensure stability.
Minor May 20, 2026 Performance Degradation in EU Region 12m Third Party Services
Started May 20, 2026, 03:03 PM UTC· resolved May 20, 2026, 03:15 PM UTC
- investigating May 20, 2026, 03:03 PM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. Our engineering team is currently investigation the issue and will share the updates as soon as available.
- resolved May 20, 2026, 03:15 PM UTC
The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.
Minor May 11, 2026 Performance issue with Search service 5h 14m Search
Started May 11, 2026, 02:30 PM UTC· resolved May 11, 2026, 07:44 PM UTC
- investigating May 11, 2026, 02:30 PM UTC
We experienced performance issues affecting the search module. Our engineering team has identified and resolved the issue, and the service is now operating normally.
- resolved May 11, 2026, 07:44 PM UTC
Minor April 29, 2026 Users unable to trigger or process approvals 50m Approval
Started Apr 29, 2026, 11:00 AM UTC· resolved Apr 29, 2026, 11:50 AM UTC
- investigating Apr 29, 2026, 11:00 AM UTC
Customers would be experiencing issues when attempting to trigger approvals manually, through workflows, or via API, resulting in a "Something went wrong" error; this has been resolved by restoring the underlying approval service configurations, and users can now process approvals as expected.
- resolved Apr 29, 2026, 11:50 AM UTC
Minor April 23, 2026 Issue with outgoing emails for custom mailboxes 6h 58m Outgoing email
Started Apr 23, 2026, 10:12 AM UTC· resolved Apr 23, 2026, 05:10 PM UTC
- investigating Apr 23, 2026, 10:12 AM UTC
We are currently experiencing an issue with outgoing emails pertaining to custom mail server. Our team is actively working towards resolving the issue
- resolved Apr 23, 2026, 05:10 PM UTC
Our engineering team has identified and resolved the issue affecting outgoing emails through custom mail servers. Services have been restored, and we are continuing to monitor system performance to ensure stability.
Major April 23, 2026 Partial outage due to third party service 1h 10m Dashboard, Analytics, Tickets, Changes and 32 more
Started Apr 23, 2026, 03:26 AM UTC· resolved Apr 23, 2026, 04:36 AM UTC
- investigating Apr 23, 2026, 03:26 AM UTC
We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
- resolved Apr 23, 2026, 04:36 AM UTC
The issue with our third-party service provider has been resolved. All services are operating as expected, and we continue to monitor closely to ensure full stability.
Minor April 22, 2026 Performance degradation issue with Self-service portal 14h 6m Self-service portal, Self-service portal, Self-service portal, Self-service portal and 1 more
Started Apr 22, 2026, 03:02 AM UTC· resolved Apr 22, 2026, 05:08 PM UTC
- investigating Apr 22, 2026, 03:02 AM UTC
We are currently experiencing issues with the Self Service portal. The Service Bot integrated with Microsoft Teams (Virtual Agent) is not responding as expected and may return errors during interactions. Our teams are actively investigating the issue and working to restore full service. Further updates will be shared as progress is made.
- identified Apr 22, 2026, 02:00 PM UTC
Our engineering team has identified the root cause of the issue with the Self Service portal affecting the Service Bot integrated with Microsoft Teams (Virtual Agent). We are currently working on implementing a fix to restore full service and will provide further updates as progress is made.
- identified Apr 22, 2026, 03:00 PM UTC
Our team has identified the issue and actively working towards resolving it. We are closely monitoring the situation and will share further updates as more information becomes available.
- resolved Apr 22, 2026, 05:08 PM UTC
The issue has been successfully resolved. Our team has implemented the necessary fixes, and services have returned to normal operation. We will continue to monitor closely to ensure ongoing stability.