Resolved after 34 minutes, affecting Search, on August 31, 2026.
The issue affecting product search functionality in Freshservice has been successfully resolved. Product search is now functioning normally, and users should be able to search for products as expected.
Affected components
Update timeline
- investigating Aug 31, 2026, 12:54 PM UTC
We are currently investigating an issue impacting product search functionality in Freshservice. Users may experience difficulties or delays while searching for products. Our team is actively investigating the issue and working to restore normal search functionality as soon as possible. We will provide further updates as more information becomes available.
- resolved Aug 31, 2026, 01:28 PM UTC
The issue affecting product search functionality in Freshservice has been successfully resolved. Product search is now functioning normally, and users should be able to search for products as expected.
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