Resolved after 1 hour 5 minutes, affecting Third Party Services and Third Party Services and 1 more, on March 1, 2025.
Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect credentials) due to the Microsoft outage" To resolve this issue, Customers are advised to click the Authenticate button to re-authenticate the mailbox service. This should restore functionality. Please reach out to our support Team for further help if needed. Solution link: https://support.freshservice.com/en/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox
Affected components
Update timeline
- investigating Mar 01, 2025, 08:40 PM UTC
Customers may encounter the mailbox error: "Freshservice custom mailbox error - Authentication Failure (Incorrect credentials) due to the Microsoft outage" To resolve this issue, Customers are advised to click the Authenticate button to re-authenticate the mailbox service. This should restore functionality. Please reach out to our support Team for further help if needed. Solution link: https://support.freshservice.com/en/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox
- resolved Mar 01, 2025, 09:45 PM UTC
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