Resolved after 3 hours 59 minutes, affecting Dashboard and Tickets, on July 23, 2025.
Customers from the AU region may have experienced issues with Ticket List view not matching the Filters applied. This issue has now been resolved.
Affected components
Update timeline
- investigating Jul 23, 2025, 10:45 PM UTC
Ticket List view shows incorrect count of tickets to the applied filters
- investigating Jul 23, 2025, 11:30 PM UTC
We’re continuing to investigate the issue.Our team is actively working on identifying the root cause and implementing a fix. We’ll share further updates.
- investigating Jul 24, 2025, 01:30 AM UTC
Our investigation is ongoing. The team has made progress and is working on a solution. We will provide additional updates as soon as more information is available. Thank you for your patience.
- resolved Jul 24, 2025, 02:44 AM UTC
Customers from the AU region may have experienced issues with Ticket List view not matching the Filters applied. This issue has now been resolved.
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