Resolved after 1 hour 34 minutes, affecting Search, on July 31, 2025.
The issue has been resolved and all services have been restored to normal operation.
Affected components
Update timeline
- investigating Jul 31, 2025, 01:46 PM UTC
Customers may experience partial issues accessing custom filters in List View, Tickets, and Dashboards. Our team is actively working on resolving this with high priority.
- in progress Jul 31, 2025, 02:30 PM UTC
Our engineering team has restored the custom filters in the List View and is actively working on full restoration for Tickets. We will keep you updated on the progress.
- in progress Jul 31, 2025, 03:00 PM UTC
Our engineering team is actively working to resolve the ticket sync issues. We will provide updates as we progress.
- resolved Jul 31, 2025, 03:20 PM UTC
The issue has been resolved and all services have been restored to normal operation.
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