Resolved after 3 minutes, affecting Dashboard and Analytics and 1 more, on December 2, 2025.
A subset of customers experienced intermittent timeout while accessing Freshservice, including latency. The impact was temporary and automatically resolved within a few minutes after service stabilization.
Affected components
DashboardAnalyticsTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert Management
Update timeline
- investigating Dec 02, 2025, 03:50 PM UTC
A subset of customers experienced intermittent timeout while accessing Freshservice, including latency. The impact was temporary and automatically resolved within a few minutes after service stabilization.
- resolved Dec 02, 2025, 03:53 PM UTC
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Amazon Web Services