Resolved after 2 hours 51 minutes, affecting Contact Center Agent Latency Monitoring, on October 23, 2025.
The Agent Latency monitoring tool in Contact Center is not displaying results as expected and our engineers are looking into the root cause.
Affected components
Contact Center Agent Latency Monitoring
Update timeline
- investigating Oct 23, 2025, 05:16 PM UTC
The Agent Latency monitoring tool in Contact Center is not displaying results as expected and our engineers are looking into the root cause.
- resolved Oct 23, 2025, 08:07 PM UTC
Agent Latency Monitoring is now displaying as expected.
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