Ytel incident
Google Cloud Services – Elevated Latency effecting voice calls
Resolved after 6 hours 23 minutes, affecting Voice and Voice Calls, on September 1, 2026.
Latency continues to remain within acceptable thresholds and is no longer impacting services. Our team will continue to monitor system performance to ensure continued stability. We appreciate your patience and apologize for any inconvenience experienced during the disruption.
Affected components
Update timeline
- investigating Sep 01, 2026, 03:53 PM UTC
We are currently experiencing elevated latency due to a Google Cloud Services disruption. The following services are affected: Outbound Calls Inbound Calls Webphone Workflow Our team is actively investigating. We will continue to provide updates as the situation develops.
- monitoring Sep 01, 2026, 04:15 PM UTC
The issue causing elevated latency across Outbound Calls, Inbound Calls, Webphone and Workflow appears to be resolved. Our team is continuing to monitor the affected services to ensure stability and will provide additional updates if the issue returns. We apologize for the inconvenience and appreciate your patience.
- resolved Sep 01, 2026, 10:17 PM UTC
Latency continues to remain within acceptable thresholds and is no longer impacting services. Our team will continue to monitor system performance to ensure continued stability. We appreciate your patience and apologize for any inconvenience experienced during the disruption.
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