Resolved after 33 minutes, affecting Contact Center Admin Portal and Data Center - East and 1 more, on October 24, 2025.
This incident has been resolved. We recommend all Contact Center agents logout, perform a full clear of cache and cookies, and login again to reset connectivity.
Affected components
Update timeline
- identified Oct 24, 2025, 02:53 PM UTC
An internal network error is preventing Contact Center systems from being accessed, which is causing voice call failures. Our Engineers are reviewing and we will share an update as soon as we can.
- monitoring Oct 24, 2025, 03:10 PM UTC
We have identified the issue as Hurricane Electric, one of our multiple ISP's, which we have removed from routing. This has resolved the issue and we are monitoring.
- monitoring Oct 24, 2025, 03:19 PM UTC
We have identified the issue as Hurricane Electric, one of our multiple ISP's, which we have removed from routing. This has resolved the issue and we are monitoring.
- resolved Oct 24, 2025, 03:26 PM UTC
This incident has been resolved. We recommend all Contact Center agents logout, perform a full clear of cache and cookies, and login again to reset connectivity.
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