Resolved after 14 hours 32 minutes, affecting Call Recording and Reporting, on November 12, 2025.
All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel Thank you for your patience throughout this incident. Team Ytel
Affected components
Update timeline
- investigating Nov 12, 2025, 04:19 PM UTC
We are currently experiencing delays in call recording conversions, which may result in recordings taking longer than usual to appear. Additionally, Call and SMS logs are temporarily unavailable in app,ytel reports. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding. Team Ytel
- identified Nov 12, 2025, 04:34 PM UTC
The issue affecting Call and SMS logs has been resolved. Log data is now fully accessible in app.ytel. Please note that call recording conversions may still experience delays while our team is working to resolve the matter. Thank you for your patience and understanding.
- resolved Nov 13, 2025, 06:51 AM UTC
All services have been fully restored. Call recording conversions, Call logs, and SMS logs are now processing and displaying as expected in app.ytel Thank you for your patience throughout this incident. Team Ytel
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