Ytel incident

Ytel Contact Center Outbound Call Connections

Resolved after 1 hour 19 minutes, affecting Voice Calls, on November 13, 2025.

resolved Nov 13, 2025, 04:41 PM UTC

Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability. Team Ytel

Started
Nov 13, 2025, 03:21 PM UTC
Resolved
Nov 13, 2025, 04:41 PM UTC
Duration
1h 19m
Detected by Pingoru
Nov 13, 2025, 03:21 PM UTC

Affected components

Voice Calls

Update timeline

  1. investigating Nov 13, 2025, 03:21 PM UTC

    We are currently receiving reports of inconsistent call connections. Our engineering team is actively investigating the issue to identify the cause and implement a resolution. We will provide updates here as more information becomes available. Thank you for your patience.

  2. monitoring Nov 13, 2025, 03:35 PM UTC

    Call connection reporting has returned to normal, and all services are operating as expected. Our team will continue to monitor system performance to ensure stability. Thank you for your patience while we resolved this issue. Team Ytel

  3. resolved Nov 13, 2025, 04:41 PM UTC

    Call connections continue to remain stable, and all systems are performing as expected. Our team will continue monitoring to ensure ongoing reliability. Team Ytel

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