Ytel incident
Agents unable to login and voice call degraded performance
Minor Vendor's status page →
Resolved after 1 hour 5 minutes, affecting Contact Center Agent Portal and Voice Calls, on December 9, 2025.
We have identified and isolated the root cause to a single server. Efforts are underway to resolve the issue.
Affected components
Contact Center Agent PortalVoice Calls
Update timeline
- investigating Dec 09, 2025, 09:40 PM UTC
Engineers are investigating the Agent portal and voice calls not functioning for a small subset of customers.
- identified Dec 09, 2025, 09:51 PM UTC
We have identified and isolated the root cause to a single server. Efforts are underway to resolve the issue.
- resolved Dec 09, 2025, 10:45 PM UTC
We have resolved the incident and services are fully operational.
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