Ytel incident
Agents unable to login and voice call degraded performance. Less than 10 customers impacted.
Resolved after 1 hour 39 minutes, affecting Contact Center Agent Portal and Voice Calls, on September 26, 2025.
We have replaced the failed hardware and are currently monitoring performance.
Affected components
Update timeline
- investigating Sep 26, 2025, 03:34 PM UTC
We are investigating reports of a single server not responding as expected. This impacts less than 10 customers and impacts agent ability to login and place/receive phone calls.
- identified Sep 26, 2025, 03:45 PM UTC
We have identified the root cause as a failed power supply on a single server. We are in process of replacing the failed unit.
- monitoring Sep 26, 2025, 04:53 PM UTC
We have replaced the failed hardware and are currently monitoring performance.
- resolved Sep 26, 2025, 05:13 PM UTC
Our monitoring is complete. The impacted system is performing as expected.
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