Xneelo incident

SiteBuilder Website and Dashboard Access Issues

Resolved after 22 minutes, affecting xneelo service, on March 3, 2026.

resolved Sep 17, 2026, 12:27 PM UTC

We are currently experiencing an issue affecting websites hosted on our SiteBuilder platform. Customers may notice that their SiteBuilder websites do not load correctly when accessed via HTTPS, and the SiteBuilder dashboard may be inaccessible. The matter has been escalated to our SiteBuilder provider, who is actively investigating and working to resolve the issue as a priority. Impacted: Customer support

Started
Mar 03, 2026, 06:41 AM UTC
Resolved
Mar 03, 2026, 07:04 AM UTC
Duration
22m
Detected by Pingoru
Mar 03, 2026, 06:41 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Mar 03, 2026, 07:04 AM UTC

    We are currently experiencing an issue affecting websites hosted on our SiteBuilder platform. Customers may notice that their SiteBuilder websites do not load correctly when accessed via HTTPS, and the SiteBuilder dashboard may be inaccessible. The matter has been escalated to our SiteBuilder provider, who is actively investigating and working to resolve the issue as a priority. Impacted: Customer support

  2. resolved Sep 17, 2026, 12:27 PM UTC

    We are currently experiencing an issue affecting websites hosted on our SiteBuilder platform. Customers may notice that their SiteBuilder websites do not load correctly when accessed via HTTPS, and the SiteBuilder dashboard may be inaccessible. The matter has been escalated to our SiteBuilder provider, who is actively investigating and working to resolve the issue as a priority. Impacted: Customer support

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