Xneelo incident
Outgoing Traffic Issues for Shared, Managed, and Self-Managed Servers Hosted in our Cape Town Data Centre
Resolved after 2 hours 17 minutes, affecting xneelo service, on February 10, 2026.
Both of our upstream providers experienced connectivity issues at the same time which led to incoming and outgoing traffic issues in our Cape Town Data Centre. Our primary provider is fully online again. We will be following up with our providers to prevent future occurrences of the issue. Impacted: Webmail, Web Hosting, Managed Servers, +1 more
Affected components
Update timeline
- resolved Feb 10, 2026, 02:57 PM UTC
Both of our upstream providers experienced connectivity issues at the same time which led to incoming and outgoing traffic issues in our Cape Town Data Centre. Our primary provider is fully online again. We will be following up with our providers to prevent future occurrences of the issue. Impacted: Webmail, Web Hosting, Managed Servers, +1 more
- resolved Sep 17, 2026, 12:34 PM UTC
Both of our upstream providers experienced connectivity issues at the same time which led to incoming and outgoing traffic issues in our Cape Town Data Centre. Our primary provider is fully online again. We will be following up with our providers to prevent future occurrences of the issue. Impacted: Webmail, Web Hosting, Managed Servers, +1 more
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