Xneelo incident

Outgoing/Sending Email Delays

Resolved after 7 days 22 hours, affecting xneelo service, on February 10, 2026.

resolved Sep 17, 2026, 12:29 PM UTC

Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance. Impacted: Managed Hosting - Email

Started
Feb 10, 2026, 09:16 AM UTC
Resolved
Feb 18, 2026, 07:31 AM UTC
Duration
7d 22h
Detected by Pingoru
Feb 10, 2026, 09:16 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Feb 18, 2026, 07:31 AM UTC

    Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance. Impacted: Managed Hosting - Email

  2. resolved Sep 17, 2026, 12:29 PM UTC

    Our email engineers and third-party software provider have implemented mitigating changes to further optimise the outgoing server’s performance. Impacted: Managed Hosting - Email

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