Xero incident
Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO
Resolved after 1 hour 46 minutes, affecting Xero Tax (AU), on August 30, 2026.
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- identified Aug 30, 2026, 11:50 PM UTC
We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.
- monitoring Aug 31, 2026, 01:12 AM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Aug 31, 2026, 01:37 AM UTC
Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.
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