Xero incident
Australia: Payroll- some customers are experiencing issues with loading pages in Payroll
Resolved after 53 minutes, affecting AU Payroll and NZ Payroll, on June 10, 2026.
Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we worked to restore service. We learn from every incident and put measures in place to prevent issues from happening again.
Affected components
Update timeline
- investigating Jun 10, 2026, 11:04 PM UTC
We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.
- monitoring Jun 10, 2026, 11:22 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Jun 10, 2026, 11:58 PM UTC
Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we worked to restore service. We learn from every incident and put measures in place to prevent issues from happening again.
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