Xero incident
Global: Xero - some customers may be experiencing errors in Xero
Resolved after 29 minutes, affecting Xero Platform and Settings, on May 5, 2026.
Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service.
Affected components
Update timeline
- identified May 05, 2026, 09:12 PM UTC
We have identified what is impacting customers trying to navigate and use Xero This is our top priority and we will update you as soon as we can.
- monitoring May 05, 2026, 09:19 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved May 05, 2026, 09:41 PM UTC
Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused Xero's accessing and core functions to become unavailable, and a rollback has restored service.
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