Xero incident
Global: Some customers are experiencing errors and slowness when accessing Xero
Resolved after 21 minutes, affecting Xero Platform and Settings, on October 27, 2025.
Our team has resolved the issue causing some customers to experience errors and slowness across Xero. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Oct 27, 2025, 10:48 AM UTC
We are aware some customers are experiencing errors and slowness when accessing Xero. Our team is investigating this with urgency. Status Last Reviewed: UTC 10:48
- monitoring Oct 27, 2025, 10:54 AM UTC
Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 10:54
- resolved Oct 27, 2025, 11:09 AM UTC
Our team has resolved the issue causing some customers to experience errors and slowness across Xero. This was related to a product release which has been rolled back. We apologise for any inconvenience this has caused.
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