Xero incident
AU: XPM - Some customers are unable to access Tax returns
Major Vendor's status page →
Resolved after 30 minutes, affecting Xero Tax (AU), on November 5, 2025.
Our team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.
Affected components
Xero Tax (AU)
Update timeline
- investigating Nov 05, 2025, 10:21 PM UTC
We are aware some AU customers trying to access tax products in XPM are being logged out and cannot access returns. Our team is investigating this with urgency.
- monitoring Nov 05, 2025, 10:43 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Nov 05, 2025, 10:51 PM UTC
Our team has resolved the issue impacting AU customers trying to access Tax returns in XPM. We apologise for any inconvenience this has caused.
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