Xero incident
Global: Xero Accounting App - Some customers are unable to access the Xero Accounting App
Resolved after 1 hour 53 minutes, affecting Xero Accounting Mobile App, on November 13, 2025.
Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Nov 13, 2025, 06:43 PM UTC
We are aware some customers trying to access the Xero Accounting App are experiencing errors. Our team is investigating this with urgency.
- monitoring Nov 13, 2025, 07:23 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- investigating Nov 13, 2025, 08:12 PM UTC
We are aware some customers are still receiving errors when trying to access XAA. Our team is investigating this with urgency.
- resolved Nov 13, 2025, 08:36 PM UTC
Our team has resolved the issue impacting customers trying to access the Xero Accounting App. We apologise for any inconvenience this has caused.
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