Resolved after 5 hours 4 minutes, affecting Analytics powered by Syft, on December 3, 2025.
Our team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Dec 03, 2025, 09:30 AM UTC
We are aware that customers trying to access Syft in Xero are encountering an error message. Our team is investigating this with urgency.
- resolved Dec 03, 2025, 02:35 PM UTC
Our team has resolved the issue preventing customers from accessing Syft Analytics in Xero. Our technical team made a configuration change which restored the service. We apologise for any inconvenience this has caused.
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