Xero incident
South Africa - Some customers may be experiencing issues when accessing parts of Xero
Resolved after 5 hours 23 minutes, affecting Xero Platform and Settings, on December 10, 2025.
We can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused. This was caused by third-party supplier issues. As a cloud software service, we work with a range of third-party suppliers to help deliver the best experience we can for our customers and partners.
Affected components
Update timeline
- investigating Dec 10, 2025, 12:27 PM UTC
We are aware that some customers may be experiencing error messages when accessing part of Xero for those based in South Africa. We are continuing to investigate this issue.
- resolved Dec 10, 2025, 09:27 PM UTC
We can confirm the issue impacting some South African customers trying to log into Xero has been resolved. We apologise for any inconvenience this has caused. This was caused by third-party supplier issues. As a cloud software service, we work with a range of third-party suppliers to help deliver the best experience we can for our customers and partners.
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