Xero incident
Global: Xero - some customers are experiencing errors in Xero.
Resolved after 40 minutes, affecting Xero Platform and Settings, on January 12, 2026.
This issue has been resolved. We thank customers for their patience and apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Jan 12, 2026, 12:24 AM UTC
We're aware some customers are experiencing errors in Xero. Our team is investigating this with urgency.
- identified Jan 12, 2026, 01:03 AM UTC
We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.
- monitoring Jan 12, 2026, 01:18 AM UTC
We have identified a potential cause for the errors. We have implemented a fix and are monitoring the results.
- resolved Jan 12, 2026, 01:34 AM UTC
This issue has been resolved. We thank customers for their patience and apologise for any inconvenience caused.
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