Resolved after 2 hours 30 minutes, affecting Xero Me, on January 28, 2026.
Our team has resolved the issue impacting customers trying to access XeroMe. We apologise for any inconvenience this has caused.
Affected components
Update timeline
- investigating Jan 28, 2026, 04:48 AM UTC
We are aware customers trying to access XeroMe are experiencing errors. Our team is investigating this with urgency.
- investigating Jan 28, 2026, 05:21 AM UTC
We are continuing to investigate this issue. We appreciate your patience.
- identified Jan 28, 2026, 06:43 AM UTC
We have identified what is preventing customers trying to access XeroMe. This is our top priority and we will update you as soon as we can.
- resolved Jan 28, 2026, 07:18 AM UTC
Our team has resolved the issue impacting customers trying to access XeroMe. We apologise for any inconvenience this has caused.
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