Xero incident
Global: Homepage - some bank account widgets aren't loading
Resolved after 49 minutes, affecting Xero Platform and Settings, on February 3, 2026.
Our team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become unavailable.
Affected components
Update timeline
- investigating Feb 03, 2026, 09:44 PM UTC
We are aware some customers trying to view bank account widgets on the Homepage are experiencing an error. Our team is investigating this with urgency.
- identified Feb 03, 2026, 09:55 PM UTC
We have identified what is impacting customers trying to view bank account widgets on the Homepage . This is our top priority and we will update you as soon as we can.
- monitoring Feb 03, 2026, 10:17 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Feb 03, 2026, 10:33 PM UTC
Our team has resolved the issue impacting customers trying to view bank account widgets on the Homepage. We apologise for any inconvenience this has caused. A product release caused bank widgets in Homepage to become unavailable.
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