Xero incident
AU: Tax - Some customers are experiencing an issue accessing tax returns.
Resolved after 25 minutes, affecting Xero Tax (AU), on April 14, 2026.
Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.
Affected components
Update timeline
- investigating Apr 14, 2026, 11:20 PM UTC
We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.
- identified Apr 14, 2026, 11:24 PM UTC
We have identified what is impacting AU customers trying to access tax returns in Practice Tools.
- monitoring Apr 14, 2026, 11:37 PM UTC
Our team has implemented a fix and we are currently monitoring the results.
- resolved Apr 14, 2026, 11:45 PM UTC
Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.
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