Resolved after 1 hour 29 minutes, affecting Hubdoc, on April 16, 2026.
Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Apr 16, 2026, 09:29 AM UTC
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
- resolved Apr 16, 2026, 10:58 AM UTC
Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.
Your product runs on more than Xero
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services