Resolved after 5 hours 24 minutes, affecting Agent Studio, on October 27, 2026.
The issue has been resolved. Customers can now view the full history of their Genie conversations and send new messages in AIRO chats. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Affected components
Update timeline
- identified Oct 27, 2026, 03:24 PM UTC
We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
- identified Oct 27, 2026, 04:06 PM UTC
We have identified an issue impacting Genie and AIRO chats in the Workato UI. Customers may not see the full history of Genie conversations or may be unable to send new messages in AIRO chats when a response includes a code block. Genies continue to respond to new messages. We have identified the underlying cause of the issue and are actively working on remediation.
- identified Oct 27, 2026, 05:46 PM UTC
We are preparing a fix and will share additional information as soon as it is available.
- resolved Oct 27, 2026, 08:49 PM UTC
The issue has been resolved. Customers can now view the full history of their Genie conversations and send new messages in AIRO chats. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
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